contents
Ac know ledg mentsix
1 The Social Contract 1
A Productive Partnership: Tyco 1
Prescription: Th 5 e Social Contract
Commitment to Values 6
Commitment to the Stakeholders 8
Commitment to Risk Assessment 9
Commitment to Transparency 9
Commitment to Coaching 10
Th 11 e Social Contracting Pro cess
2 Tough Love in the Boardroom 14
Practicing Tough love 16
Th 17 e CEO’s Behavioral Style and Leadership Practices
Th 18e Or ga ni za tion’s Needs
Matching Needs with Leadership 19
Finding the Correct Match Internally 20
Finding the Correct Match Outside the Company 21
CEO Tenure and Company Per for mance 22
Uncertainties of Business Cycles: JetBlue 24