3 . W H Y T H E R I G H T PA R T N E R S H I P M AT T E R S 131
14. Donald C. Hambrick and Gregory D. S. Fukutomi, “Th e Seasons of a CEO’s
Tenure,” Th Vol. 16, No. 4 (Oct, 1991), pp. 719– 742. e Academy of Management Review,
15. James C. Collins, How the Mighty Fall: And Why Some Companies Never Give
In (New York: HarperCollins, 2009).
16. Onoran and Helyar, “Fuld Sought Buff ett. . . .”
17. D. K. Berman, “Where Was Lehman’s Board?” Th , Sep- e Wall Street Journal
tember 15, 2008.
18. JetBlue. “Overview,” 2002 Annual Report. http:// www .jetblue .com/ about/
ourcompany/ annualreport/ 2002/ about -main .html (accessed September 11, 2009).
19. Ibid.
20. Nancy Brown Johnson, “Low- Cost Competition in the United States.” Labor
and Employment Relations Association Series, Proceedings of the 58th Annual Meet-
ing. 2006. http:// www .lera .uiuc .edu/ pubs/ proceedings/ index .html (accessed Septem-
ber 11, 2009).
21. George Will, “An Airline that Isn’t Bankrupt.” Th , January e Washington Post
25, 2007.
22. Neeleman, February 2006, jetblue .com.
23. Press release, February 14, 2007, jetblue .com.
24. Allan Sloan, “From One Case Study to Another,” Th , Feb- e Washington Post
ruary 27, 2007.
25. Press release, May 10, 2007, jetblue .com.
26.JetBlue.AnnualReport2007. http:// library .corporate -ir .net/ library/ 13/ 131/
131045/ items/ 290628/ JBLU _2007annualreport .pdf (September 11, 2009).
27. Ibid.
3. Why the Right Partnership Matters
1. Noel Capon, Key Account Management and Planning: Th e Comprehensive Hand-
book for Managing Your Company’s Most Important Strategic Asset (New York: Free
Press, 2001).
2. Capon, Key Account Management and Planning, p. 111.
3. Jack Welch and Suzy Welch, Winning (New York: HarperCollins, 2005).
4. Jacqueline Durett, “GE Hones Its Leaders at Crotonville,” Monday, May 1,
2006. Training.
5. Larry Bossidy and Ram Charan, Execution: Th ings e Discipline of Getting Th
Done (New York: Crown Business, 2002).
6. T. Chapelle, “Directors in Dark Have Th Agenda 27 (May emselves to Blame,”
2008).
7. M. Beer and N. Nohria, eds., Breaking the Code of Change (Cambridge: Har-
vard Business School Press, 2000).
8. W. Warner Burke, Or ga ni za tion Change: Th (Th ousand Oaks, eory and Practice
CA: Sage, 2002).
132 4 . L E A D E R S H I P M E T R I C S
4. Leadership Metrics
1. R. Charan, Boards Th (Hoboken, NJ: John Wiley & Sons, 2005). at Deliver
2. M. Fenlon, Th (Vector Data Systems, 2001). e Leadership Compass
3. Ibid.
4. W. Klepper, “What Eff Eff . ective Executive ective CEOs Have Yet to Learn,”
January 2009, ICFAI.
5. P. Drucker, “What Makes an Eff Harvard Business Review, ective Executive?”
June 2004.
6. P. Honey and A. Mumford, Th (Berkshire, UK: e Learning Styles Helper’s Guide
Peter Honey Publications, 2000).
7. Ibid.
8. Edward E. Lawler III, Talent: Making People Your Competitive Advantage
(Hoboken, NJ: Jossey- Bass, 2008).
9. E. E. Lawler, “Good Riddance to the Imperial CEO,” Business Week, October
24, 2008.
10. M. Hogan, “Where Did Lehman’s Board Go Wrong?” Agenda, September 22,
2008.
11. Y. Onaran and J. Helyar, Fuld Sought Buff er He Refused as Lehman ett Off
Sank. November 10, 2008, Bloomberg.
12. S. Kirchgaessner and G. Farrell, “Fuld Breaks Silence on Lehman Collapse,”
Financial Times. October 7, 2008.
13. Hogan, “Where Did Lehman’s Board Go Wrong?”
5. How the Partnership Can Go Wrong: TTWO
1. S. Siverthorne, “Managing the Gamer Generation,” in Working Knowledge for
Business Leaders. 10/18/2004, Harvard Business School. http:// hbswk .hbs .edu/ archive/
4429 .html
2. Take- Two Interactive Soft 10 KSB Annual Report, February 6, 1998. ware, I.,
http:// www .secinfo .com/ dr6wd .73k .htm
3. G. Marcial, “Take- Two Gets a Second Chance,” BusinessWeek Online, Decem-
ber 19, 2001.
4. M. Richtel, “Th icket of Ties in Management at Game Maker Raises Doubts,”
Th , May 12, 2003. e New York Times
5. Take- Two Interactive Soft ware, I, Annual Report, 2003.
6. Take- Two Interactive Soft ware, Inc. Reports ware, I, “Take- Two Interactive Soft
Fourth Quarter and Fiscal 2007 Financial Results; Fourth Quarter Bottom Line Ex-
ceeds Guidance; Net Loss Declines on Revenue Growth and Reduced Expenses; Com-
pany Reiterates Fiscal Year 2008 Guidance and Provides First Quarter Guidance”
December 18, 2007, business wire.
7. “Take- Two Coup a Governance Win,” Associated Press Digital, March 31, 2007.
130 2 . TO U G H LOV E I N T H E B OA R D R O O M
10.M&TBank,“VisionStatement.” https:// www .mtb .com/ ABOUTUS/ Pages/
VisionStatement .aspx (accessed September 8, 2009).
11. M&T Bank. “In the Community.” https:// www .mtb .com/ aboutus/ community/
Pages/ Index .aspx (accessed September 8, 2009).
12. Jennifer Reingold, “Banking the Buff Fortune, April 17, 2009. alo Way,”
13. Berman, “Where Was Lehman’s Board?”
14. Michael E. Raynor, Th e Strategy Paradox: Why Committing to Success Leads
Companies to Failure, and What to Do About It (New York: Doubleday, 2007).
2. Tough Love in the Boardroom
1. Lehman Brothers, “Mission Statement,” http:// www .lehman .com/ who/ mission
(accessed January 10, 2008).
2. Lehman Brothers, “Sustainability Principles,” http:// www .lehman .com/ who/
sustainability (accessed January 10, 2008).
3. Carl Icahn, “Th e Icahn Report.” http:// www .icahnreport .com (accessed Octo-
ber 13, 2008).
4. Charles Beach and Nell Minow. “Risk Management: An Oversight Oversight,”
March1,2009. http:// www .risk .net/ public/ showPage .html ?page = printer _friendly _
risknet & print = 843572 (accessed September 11, 2009).
5. Yalman Onoran and John Helyar, “Fuld Sought Buff er He Refused as ett Off
LehmanSank.”November10,2008. http:// www .bloomberg .com/ apps/ news ?pid =
20601109 & refer = home & sid = aMQJV3iJ5M8c (accessed September 11, 2009).
6. Ibid.
7. David W. Merrill and Roger H. Reid, Personal Styles and Eff ective Per for mance
(Boca Raton: CRC, 1981).
8. CNN Online. “CEO Roberto C. Goizueta Dies at 65.” October 18, 1997. http://
www .cnn .com/ US/ 9710/ 18/ goizueta .obit (accessed September 11, 2009).
9. Natasha Tarpley, “What Really Happened at Coke?” Fortune, January 10, 2000.
http:// money .cnn .com/ magazines/ fortune/ fortune _archive/ 2000/ 01/ 10/ 271736/ index
.htm (accessed September 11, 2009).
10. Betsy McKay et al., “Tone Deaf: Ivester Had All Skills of a CEO but One: Ear
for Po liti cal Nuance— Clumsy Handling of One Flap Aft er Another Cost Him Coke
Board’s Confi Th , Decem- e Wall Street Journal dence— How to Irritate the Eu ro pe ans,”
ber 17, 1999.
11. Tyco International Ltd., “Board Governance Principles: Amended December 6,
2007.” http:// www .tyco .com/ wps/ wcm/ connect/ 7ec1ae004d67be70bdc3ff 790dc56802/
Board+Governance+Principles .pdf ?MOD = AJPERES .
12. James M. Kouzes and Barry Z. Posner, Th e Leadership Challenge: How
to Get Extraordinary Th (San Francisco: Jossey- Bass, ings Done in Organizations
1987).
13. Onoran and Helyar, “Fuld Sought Buff ett. . . .”