x AC K N OW L E D G M E N T S
encouraged me in my journey and alerted me to the talents of Myles
Th ompson, publisher, and Marina Petrova, assistant editor. In addition, I
want to give a special thanks to Bridget Flannery- McCoy, the editorial as-
sistant who was assigned to do the fi ne editing of nal developmental and fi
the book— she understood “tough love” and how it could make this au-
thor’s writing even better. Finally, my grateful recognition of the help of
Troy Eggers, Associate Dean of Executive Education, who brokered my
work to CBSP and told them of the Executive Education faculty’s proven
record of translating the school’s thought leadership into practice— as in
the works of Eric Abrahamsen, David Beim, Joel Brockner, Noel Capon,
Mike Fenlon, Don Hambrick, Rita McGrath, Willie Pietersen, and Mike
Tushman, which are referenced in the book.
I have had the privilege to serve over the last 3 years as the faculty di-
rector of the ODX/Columbia Business School partnership. During that
time I have worked with a team of professionals who have supported my
case work and pre sen ta tions to directors at their ODX meetings in New
York, Chicago, and San Francisco. Special thanks goes to Maureen Neary,
executive director of ODX; Janet O’Neil, program director of ODX;
Heather Wolf, director of the Outstanding Directors Program and the an-
nual classes of Outstanding Director winners; and Gavin Daley, executive
editor and managing director at Money- Media, a Financial Times com-
pany and producer of ODX.
Finally, I want to acknowledge Susan Klepper, my fellow faculty mem-
ber at Columbia University, who models tough love in our family board-
room. Bill, Caroline, and Michael, our children, can attest to her skill and
the eff ects that this love has had on their leadership in business and in life.
Th is book is dedicated to them and their ongoing success.