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The CEO's Boss: Tough Love in the Boardroom
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(c) 2025 Columbia University Press. All Rights reserved.
Page 5
Table of Contents
Page 9
Acknowledgments
Page 13
1. The Social Contract
Page 26
2. Tough Love in the Boardroom
Page 42
3. Why the Right Partnership Matters
Page 57
4. Leadership Metrics
Page 70
5. How the Partnership Can Go Wrong: TTWO
Page 81
6. What Directors Need to Know Before Committing to a CEO
Page 100
7. The Board’s Commitment to the CEO
Page 114
8. Effective Board Dynamics: How Directors Interact as a Team
Page 135
Epilogue: 2020 Foresight
Page 141
Notes
Page 147
Index
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1. The Social Contract (13)
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2. Tough Love in the Boardroom (16)
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3. Why the Right Partnership Matters (15)
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4. Leadership Metrics (13)
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5. How the Partnership Can Go Wrong: TTWO (11)
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6. What Directors Need to Know Before Committing to a CEO (19)
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7. The Board’s Commitment to the CEO (14)
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8. Effective Board Dynamics: How Directors Interact as a Team (21)
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Epilogue: 2020 Foresight (6)
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Notes (6)
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Index (6)
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138 I N D E X Jung, Andrea, 126 Learning Cycle (Honey and Mumford), Jung, Carl, 17 51–52 Th e Learning Studio (TLS), 104–6 Kakabadse, Andrew, 115 Lee, Charles R., 120 Kakabadse, Nada, 115 Leeds, Don, 62 Kangas, Ed, 37 Lehman Brothers, 1, 20, 89; and Board’s Kennan, Elizabeth, 119 failure, 14–16, 54–57; collapse of, 9, 10, Key Account Management (Capon), 24, 53–54 31, 32 levers, 71, 77–79 Klepper Leadership Model, 31 low-cost carrier (LCC), 25, 28 Kohlberg, Lawrence, 5 Lund, Peter, 120 Kouzes, J. M., 19, 31 Kozlowski, Dennis, 2 MacMillan, Ian, 71 Krol, Jack, 2–3, 4, 62, 115 management, 20–21, 39, 45, 68, 78; risk, 9, 12, 15, 16, 98, 100; and Social Lafl Contract, 5, 7, 66; strategic, 41, 79; ey, A. G., 40 Lapin, Jeff and values, 3, 66 ery, 63, 64–65 Lawler, Edward E., III, 53 Market Busters: 40 Strategic Moves Th at Lead Independent Director (LID), 118, Drive Exceptional Business Growth 119; duties of, 115–16; as process (McGrath and MacMillan), 71 leader, 116–17 McGrath, Rita, 71, 100 leadership, 5–6, 19–20, 25–28, 31, 79; McNerney, James, 21 board, 102, 107, 111, 114, 115, 117–22; Merrill, David, 17, 31, 106, 107, 110, 111 and business cycles, 30, 41–44, 75; metrics, 121; leadership, 45–57, 62; CEO, 16–20, 23–24, 29, 33–34, 74–75, partnership, 89–90, 100 89–90; eff metrics, hard, 45, 48, 54, 56; at TTWO, ectiveness of, 1, 3, 47–48; failures of, 2, 30, 52, 58, 64, 67; gaps 62, 64 in, 49–54, 94, 96, 98; infl metrics, soft , 45, 48; and diagnostics, exibility in, 40–41; and metrics, 45–57, 62; 54–57; and feedback, 97–98 mistakes in, 48, 50, 53, 54, 57; and Miller, D., 31 partnership, 1, 11, 59–65; practices of, Miller, George A., 5 17–18, 48–50, 54–55, 56, 57 Miller’s Law, 5, 13 Leadership Compass Inventory (Fenlon), Minow, Nell, 16 46, 47, 49 Morgenson, Gretchen, 119 leadership models: ILM (Integrated), Morris Air, 25 41–44, 49–54, 58, 66–68, 84; Motorola, 37, 39 Situational, 111, 114 Mowell, John, 43 leadership styles: assessment of, 74–76; M&T Bank, 8–9 and business cycles, 30, 41–44, 75; Muller, Larry, 61, 62 fl Mumford, Alan, 51–52 exibility in, 23–24, 44, 50; under stress, 83–84. See also amiable Murdoch, Rupert, 120 leadership; analytical leadership; driver leadership; expressive Nardelli, Robert, 21 leadership; social styles NASDAQ, 63, 123–25
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The CEO's Boss: Tough Love in the Boardroom
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(c) 2025 Columbia University Press. All Rights reserved.
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