12 Introduction
community, but the solution is in the hands of another system, an or-
ganization (banks), and the organization is unwilling to change. Thus
another organization (banking regulators) becomes involved to enforce
the law and solve the problem. The primary system for work is the
community group.
As these examples illustrate, only one firm rule exists for choosing
the primary system, namely, its willingness to accept help. In some
cases, the primary system will be the one in which the problem is lo-
cated. In other cases it will be the system that must change in order for
the problem to be alleviated. In still other cases, it will be the problem-
solving system. Decisions are easiest when all three are the same.
The primary system will usually reflect one of the three following
conditions:
1. The system has an internal problem that is capable of being resolved
internally and either requests or agrees to accept help to resolve it;
2. The system has an external problem, either requests or agrees to ac-
cept help to resolve it, and alleviation of the problem is expected to
be possible through the combined resources of the system and so-
cial worker; and
3. Change in the system is necessary to solve the problem of another
system, and the system agrees to help.
One system is not covered by these guidelines for selecting a primary
system. That system is the small group when the group is not a natural
one. In these circumstances, the small group is constructed by the so-
cial worker for the purpose of solving the problems of another sys-
tem—usually the individual. Group treatment is offered because it
seems the most likely and efficient avenue to achieving the desired
changes. When the group is a natural one, like a group of tenants, the
guidelines can be applied. The issue of deciding to use group treatment
will be covered in part 4. In fact, the issue of selecting systems will be
covered in each of the sections that follow.
Two final comments about choosing appropriate systems are in
order. First, although one primary system will usually exist, often we
will need to work with other systems to some extent. Second, we will,
at times, err in selecting primary systems. The mistake will manifest it-