task-centered and generalist practice 11
ample, the child might be truant because of conditions in the family,
the school, or the neighborhood. Exploration of the truancy problem
will reveal which systems are interfering with the child’s school atten-
dance.
Finally, the system best able to make the necessary changes must be
considered. In the case of truancy, the problem location is the child.
The system in which changes must occur to solve the problem might be
the family. But the family conditions might be sufficiently chaotic that
homemaker services are necessary. Thus the system best able to make
the changes becomes the social welfare agency, which must be per-
suaded to provide a homemaker.
Some examples are in order. A married couple seeks help for mari-
tal communication problems. In this case, the problem identifier and
location of the problem, necessary changes, and problem solvers are
all the same: the couple. The couple, then, becomes the primary sys-
tem for work.
A child is referred for truancy. On exploration, the social worker
learns that the mother is keeping the child at home to provide care for
younger children because the mother is temporarily incapacitated. The
mother agrees to allow the social worker to help her find other alter-
natives. In this case, the problem (truancy) is located in the child but
changes must occur in another system (family) for the problem to be
solved. It is likely the problem can be solved by the combined efforts
of the family and the social worker. The primary system becomes the
family.
A woman complains that she cannot allow her children to play out-
side because the neighborhood is too dangerous. This problem cannot
be solved by the woman and the social worker alone. If community
groups exist that are willing to take on the problem, then the problem
location, location for change, and problem solving are all located in the
same system: the community. The community groups become the pri-
mary system.
A community group has become concerned about the physical dete-
rioration of the neighborhood. It learns that residents cannot borrow
money for home repairs because of an illegal banking practice called
“red-lining.” The group gathers evidence to bring this practice to the
authorities’ attention. Here the problem is located in one system, the