Acknowledgments
From Jeanne
To Karen Musselman, who never hung up on me even though I
was five hundred miles away and being a pain. To Rachel Brozen-
ske and Tim Ogilvie, my very own design posse. Where would
I be without you? To my family and friends for their support
and encouragement, especially Debra and Matt, always there and
always porch partners in crime, whose glasses of wine and wisdom
I can always count on. And of course, above all, to my saintly
beloved husband, Salz, who has saved my sanity so many times
and in so many ways.
From Andrew
To Jeanne, who has been a first-class mentor, for taking me on
this fantastic ride. To Mike Lenox and Sean Carr, who have sup-
ported my research efforts and doctoral aspirations. And most
importantly, to my wife, Eva, whose inspiration has helped me in
countless ways.
From Kevin
To Jeanne, a wonderful professor and mentor, who taught me
the craft of design thinking, I remain eternally grateful. To Andrew,
without whose impenetrable fortitude we would never have com-
pleted our journey, I thank you for your patience and generosity.
To my Darden professors and classmates, you taught me more
than you will ever know. And finally, to my saint of a mother,
LuAnn Bennett, my inspirational brothers, Bryan and Richard,
and to the world’s most patient and supportive girlfriend, Kristen
Lamb, I say thank you.
xiv